Practice Update from 19th July onwards
We have taken the decision to delay opening the doors to our practices. A number of our staff are isolating due to close contacts and we have seen a significant rise in cases locally in the past few days. We hope you can see that this decision is not being taken lightly and is to ensure the safety of our patients and staff, and to ensure we can continue to provide services to our patients. Please note, the surgeries will continue to work as they have throughout the pandemic.
Consultations are by appointment and can be booked in person or over the telephone. Please check the 'opening times' page for surgery hours.
Telephone numbers for each of our locations can be found on the contact details page.
Appointments will, in due course, be bookable online via SystmOnline once again. We will let you know when this service is available. (To use SystmOnline, you will need to register in person at your surgery, please take some ID along with you). Once registered, click onto the link above to access this service. This service cannot be used to communicate with the surgery prior to your appointment.
In a number of cases it might be worth considering an appointment with a Practice Nurse rather than a doctor. Practice Nurses are qualified to deal with many conditions and you may be seen more quickly.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
All patients are entitled to have a chaperone present for any examination where they feel one is needed. The chaperone can be a family member, a friend or a trained member of staff.
If you require a chaperone please request one at the time of booking your appointment so as not to delay your consultation.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Mullion & Constantine Group practice is very proud to be involved in the training of new GP's. From time to time we have a fully qualified doctor attached to the practice who wishes to further their career by working in general practice, sometimes with a view of qualifying as General Practitioners after several years working in a hospital environment.
The doctor in training is know as the GP Registrar. As part of his or her training, we sometimes, with your informed consent, make a video recording of of the consultation for educational and teaching purposes only. There may also sometimes be a medical student 'sitting in' with the doctor during a consultation.
We will always let you know and ask your permission before this happens.