Welcome

Hello and welcome to the website for The Mullion Health Centre, Constantine Surgery, The Lizard Surgery and Ruan Minor Surgery. We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions. If you’re new to the area, have a look at our opening times, download a registration form and come and see us.


Temporary Residents / Holidaymakers

 

Urgent care

Temporary residents and holidaymakers are asked to go online or call 111 first if they need urgent care.  The aim is to minimise the number of minor presentations to our emergency department and to direct people to the appropriate service or self-care options. 

 

Chronic Illness

Anyone staying in our catchment area that needs to speak with a GP regarding chronic disease management must telephone their registered GP. This will aid the management of your care as your GP will have a full record of your medical history and can also undertake a video or telephone consultation if required.

 

Medication

Anyone staying in our catchment area that needs to speak with a GP regarding medication also must telephone their registered GP

If you have run out of/lost your medication, your registered GP can send your prescription electronically to a local pharmacy here for you to collect.

  

We appreciate that we are all trying to navigate through these unprecedented times and hope that this will aid better patient care.


The following applies to ALL patients who have an URGENT problem that may require a visit to the Minor Injuries Unit or the Emergency Department.

Please do not just turn up there, call 111 who will direct you appropriately.

 

Those using the 111 service will be referred or booked into the most-suitable place for treatment, as close to home as possible. That might be any of the urgent treatment centres or minor injuries units, the nearest Emergency Department (ED) or the range of other urgent care services.

 

Anything serious or life-threatening still requires a call to 999.


e-consult


Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • and/or a high temperature
    • OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above

  •  This doesn’t replace your usual care so you should still contact 111 or the GP surgery if you are worried about your symptoms.

 


Leaflet explaining what to do if you have to stay at home because of Coronavirus symptoms, or you have a family member identified as having Coronavirus

Coronavirus social distancing leaflet

OFFICIAL GOVERNMENT GUIDANCE - CORONAVIRUS (COVID-19)

IF YOU DEVELOP A HIGH TEMPERATURE OR NEW CONTINUOUS COUGH YOU MIGHT HAVE CORONAVIRUS.

  • PLEASE DO NOT BOOK AN APPOINTMENT.

  • PLEASE DO NOT ATTEND ANY SURGERY.

  • PLEASE STAY AT HOME FOR 7 DAYS.

If you CANNOT COPE with your symptoms at home or,

If your condition GETS WORSE or,

If your symptoms DO NOT GET BETTER after 7 days

Then USE THE 111 CORONAVIRUS SERVICE or RING 111 if you cannot get help online.

Do not attend the surgery unless you are requested to do so by the Health Centre staff - this is to protect yourself and others.


As of Monday 16th March 2020, as a Group Practice, we have taken the difficult decision to take the following actions in an attempt to reduce the risk to both patients and staff attending our surgeries:

  1. Total telephone triage of all appointments with GPs, Nurses and Health Care Assistants:

  2. Cancelling all routine appointments which have been deemed safe and appropriate by our GPs - if you have an appointment already booked you may be contacted to change this to a telephone appointment, or cancel the appointment to be rearranged at a later date.  If you are not contacted, please assume that your appointment in the surgery will be going ahead as previously planned;

  3. Asking patients to attend appointments in person, when a GP feels appropriate, at a specific time.  Please follow instructions given by the GP, attend alone if possible, and spend as little time as possible within the building. All patients attending the surgery are asked to wear a face covering.  If you do not have a mask, a scarf will suffice;

  4. When requesting medication, please allow plenty of time (there is no need to "stock-pile" medications) and allow us to use the Electronic Prescription System to avoid the need for you to attend the surgery in person.

We will aim to respond to all urgent issues as quickly as possible, but please have patience with our staff at this difficult time.

If at all possible, please seek advice from NHS 111 online services before calling the surgery for advice so we can improve access to patients with urgent clinical needs.

Best wishes, The Partners


Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.


Practice catchment area

The practice catchment area is available to view via the link below

Catchment area


CQC inspection

CQC visited the practice on 23rd & 24th April 2018 to carry out a comprehensive inspection of the Practice under section 60 of the Health & Social Care Act 2008 ( scheduled routine inspection ). The Practice is very pleased with the ratings which reflect the service provided by all staff to our patients :-

(Site updated 27/07/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website