Welcome to Mullion & Constantine Group Practice
Hello and welcome to the website for The Mullion Health Centre, Constantine Surgery, The Lizard Surgery and Ruan Minor Surgery.
We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions.
If you’re new to the area, have a look at our opening times, download a registration form and come and see us.
Coronavirus and The Practice
Click here to check on changes to our procedures during the pandemic.
Announcement from NHS Kernow CCG 19/8/21
Truro Hospital Emergency Services and General Practice are currently experiencing exceptionally high demand which is creating extraordinary pressure on services.
Please see below for information and guidance of the protocols to follow should you need to speak to a doctor or need medical advice.
If you are currently on holiday and seeking the advice of a GP, please see the information Tab ‘Healthcare whilst on Holiday’.
We thank you for your help at this very busy time.
All our health services are busy right now, especially our ambulance service and the emergency dept team at Truro hospital.
You can play your part in supporting us to care for people with serious and life-threatening illnesses.
Did you know you can get help and advice by calling 111 or go online at 111.nhs.uk? you may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.
Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:
- Chest pain / breathing difficulties / heart attack
- Severe bleeding
- Severe allergic reactions
- Severe burns or scalds
- Serious head injuries
- Major trauma such as a road traffic accident or a fall from a height.
If you have called for an ambulance, please do not call again asking for a time of arrival. Only call again if:
- The patient’s condition worsens
- You no longer need our help
The call handlers must prioritise speaking to the most seriously injured and unwell patients.
If you don’t think it’s a serious or life-threatening emergency:
- Call your own GP. Even if you are here on holiday, you could get a phone or video consultation with your doctor at home
- Go online at NHS111 or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs
- Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.
For further information please visit NHS Kernow CCG at Choose Well.
Blood Bottle Shortage 23/8/21
Unfortunately, due to the worsening situation regarding supply of blood tubes nationally we are having to further review routine and urgent blood test requests today.
If you have a blood test booked in the coming days a GP will review its indication against local and national up to date guidance and make a decision as to whether this can be safely deferred to a later date. If this is the case, a member of the practice team will contact you to cancel the test and place you on a waiting list to invite you back in when supplies allow.
Your patience is very much appreciated. If you feel unwell, please continue to call 111 or contact the surgery.
Important changes to routine and non-urgent blood test appointments
All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.
We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.
Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change:
- Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it.
- Check your phone for messages from us – we will also be using our patient text service to keep people informed.
- Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.
- Do get in touch if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review
The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.