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If you need medical assistance, please refer to our page 'When we are closed' under 'Opening Times'.






If you CANNOT COPE with your symptoms at home or,

If your condition GETS WORSE or,

If your symptoms DO NOT GET BETTER after 7 days

Then USE THE 111 CORONAVIRUS SERVICE or RING 111 if you cannot get help online.

Do not attend the surgery unless you are requested to do so by the Health Centre staff - this is to protect yourself and others.

As of Monday 16th March 2020, as a Group Practice, we have taken the difficult decision to take the following actions in an attempt to reduce the risk to both patients and staff attending our surgeries:

  1. Total telephone triage of all appointments with GPs, Nurses and Health Care Assistants:

  2. Cancelling all routine appointments which have been deemed safe and appropriate by our GPs - if you have an appointment already booked you may be contacted to change this to a telephone appointment, or cancel the appointment to be rearranged at a later date.  If you are not contacted, please assume that your appointment in the surgery will be going ahead as previously planned;

  3. Asking patients to attend appointments in person, when a GP feels appropriate, at a specific time.  Please follow instructions given by the GP, attend alone if possible, and spend as little time as possible within the building;

  4. When requesting medication, please allow plenty of time (there is no need to "stock-pile" medications) and allow us to use the Electronic Prescription System to avoid the need for you to attend the surgery in person.

We will aim to respond to all urgent issues as quickly as possible, but please have patience with our staff at this difficult time.

If at all possible, please seek advice from NHS 111 online services before calling the surgery for advice so we can improve access to patients with urgent clinical needs.

Best wishes, The Partners


Starting Uni?  Be Meningitis aware...

Meningitis ACWY Vaccination

As above, cases of meningitis can increase from now until Christmas.  The reasons are the same plus the risk of contracting it as a fresher at University.

If any of the above apply to you or your child, or in fact even if you / they are aged between 17 and 24 and not yet had the vaccination, we strongly recommend you call your surgery for an appointment.

Meningitis B vaccination

There will be a charge for this vaccination and as it is not an NHS service, it cannot be done in your registered NHS surgery.  It is however available in Boots Hayle and Boots Truro at a cost.

Any queries, please call Jo Sugrue on 01326 242106.

MMR Vaccine

Measles outbreaks can happen anywhere and at any time.

The MMR vaccine is available to all adults and children who are not up to date with their two doses of MMR vaccine. Anyone who is not sure if they are protected should check with their GP Practice.

The instances of measles increase at this time of year due to young people travelling and also attending festivals.

Since October 2017 measles outbreaks have been reported in Leeds, Liverpool, Birmingham, Manchester and Surrey that are all linked to ongoing large outbreaks in Europe.


We have had enquires from patients concerned about interruptions to their repeat medications as a result of Brexit arrangements regarding when Britain is due to leave the EU. The Secretary of State for Health issued guidance in this regard, which we are sharing with you. 

It requests practices to ‘ advise patients that the Government has plans in place to ensure a continued supply of medicines to patients from the moment we leave the EU’ and states that ‘patients will not need to and should not seek to store additional medicines at home’.

The advice to practices is ‘there is no need for surgeries to issue longer prescriptions’ and that any over-ordering will be ‘investigated’. We therefore are not in a position to issue any additional supplies of medication to patients on the grounds of Brexit.

As a GP Practice we have no role in influencing the policy or preparations of Government in relation to exiting the EU and must act on the advice / instructions we are given by those who have that responsibility in NHS England

If patients have any queries or concerns in this regard we would urge them to raise these directly with their MP or the Department of Health rather than through us.

Concerns regarding Emerade adrenaline autoinjectors

Please click on to the link below:

Emerade adrenaline autoinjectors

Patient Consent

We occasionally get requests from patients for a friend or relative to have a certain amount of access to information regarding their medical records, prescriptions and/or results.

 In order to comply with strict General Data Protection Regulations we have compiled a form which will make any access choices clear.

 This form can be collected from your surgery or downloaded using the link below.  If you complete the form and return it to us we can update your medical records and ensure your wishes are adhered to.

Patient Consent Form

Cervical Screening

This has been hot in the press lately and we would like to remind patients of the importance of cervical screening.

Around 2,600 women are diagnosed with cervical cancer in England each year and around 690 women die from the disease. It is estimated that if everyone attended screening regularly, 83% of cervical cancer cases could be prevented; however, attendance is at a 20-year low, with 1 in 4 women in the UK not attending their cervical screening.

Screening is offered to female patients 25-64 years and is every 3 years for those aged 25 – 49 and every 5 years for those aged 50 – 64.

The smear test is nothing to be anxious about and takes only a few minutes. The nurses do many per week and are used to nervous patients and will put you at ease.

If you missed your last cervical screening, you do not need to wait for a letter to book an appointment.

Please visit for more details on cervical screening ( - cervical screening) or ask to speak to a nurse.

NHS Summary Care Record

 The Summary Care Record will be used in emergency care. The record will contain information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had, to ensure those caring for you have enough information to treat you safely.

As a patient you have a choice:

  ·         Yes I would like a Summary Care Record – you do not need to do anything and a Summary Care Record will be created for you. Healthcare staff will ask your permission before they look at your record, except in certain circumstances for example if you are unconscious.

  ·        No I do not want a Summary Care Record– Please visit your surgery and pick up a leaflet and opt out form. This form should be given to your GP practice. Additional copies of the opt out form can be requested from the dedicated NHS Summary Care Record Information line on 0300 123 3020.

  For more information, telephone the dedicated NHS Summary Care Record Information Line on 0300 123 3020 or visit the website at where you can find information in other formats and languages.

You can choose not to have a Summary Care Record and you can change your mind at any time by informing your GP practice.


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